Below are our standard Terms and Conditions which form the basis of the contract between the Nursery and the parent/carer, in respect of the provision of nursery services for their child:

Opening Hours:

We are open from 7.30am to 6.00pm Monday to Friday excluding Bank Holidays and the working days between Christmas and New Year.

Your Booking: 

After you have been offered a place, a completed registration form (agreeing to these terms and conditions) and receipt of a non-refundable booking fee (£50 for a part-time place and £100 for a full-time place) is required. This should be paid by BACS transfer. You will then receive email confirmation of your place and this contract will come into effect.

Fee Calculation:

• Fees are calculated on a monthly basis according to the booked days.  
• Fees will not be refunded or waived if your child is unable to attend on a booked day for whatever reason (including illness, family holidays).  
• No charge will be made for any Bank Holidays or the working days between Christmas and New Year, even if these fall on your child’s booked days. 
• Any fees for extra sessions booked after the invoice date will be added to the following month’s invoice.

Variations and Amendments:

• Parents/carers whose children have commenced their childcare at the nursery shall give not less than 4 weeks’ written notice of any required reduction in the contracted services.
• If a parent wishes to increase the contracted services, written notice of such a request should be made to the nursery. Whilst the nursery will try to accommodate any such request, the nursery gives no guarantee that it shall be able to do so, either immediately, or at all.
• The nursery may take the decision to close without prior notice, due to adverse weather conditions or any other force majeure circumstances beyond the control of the Nursery. If the nursery should close in such circumstances, the nursery shall be under no obligation to provide the contracted services or to provide alternative care facilities and the parent/carer will not be entitled to any refund of fees.
• Our annual fee review takes place in February with any fee increases being applied from April. You will receive prior written notice of any fee changes

Fee Payment:

• Invoices are sent out by email on the 25th of the month for the following month’s childcare fees.
• Payment must be made in full in advance (by the 5th of the month for that month’s childcare). 
• Payment can be made by BACS transfer (Sort code: 40-27-33, Acc no: 81530224) or via a childcare voucher scheme or tax free childcare, or a combination of these.
• Non- or late payment of fees is considered a material breach of this contract. In this event the nursery will serve written notice of non- or late payment requiring payment to be made in 7 days of the date of the notice. In the event that fees are not paid within 7 days of the notice, being served, the nursery reserves the right to terminate the contract without notice thereafter.

Termination of Contract:

• This contract can be terminated by either party giving the other party not less than 4 weeks’ written notice of termination. 
• The nursery will not tolerate any abuse, whether verbal or physical, of its team members by parents/carers. In the event of such abuse, the nursery reserves the right to terminate this contract immediately without notice. 

Conduct with nursery staff:

• Parents/carers should not (during this contract or for a period of 6 months following termination of this contract) employ, solicit or entice away or seek to entice away from the nursery’s employment, any person who was employed by the nursery at the date of termination of this contract or in the 6-month period prior to the termination of this contract.
• Parents/carers are requested not to make or accept social media (Facebook/Twitter etc) friend requests to staff members who work in our setting.

Illnesses and Medication:

• The nursery reserves the right to refuse to admit or provide childcare to any child in accordance with the nursery’s policy on Illnesses and Medication. Certain infectious ailments (eg chicken pox, sickness and diarrhoea etc) will require your child to be excluded from our care for an appropriate period to prevent the spread of infection.  
• If a child is unwell and cannot attend nursery, we politely ask that the parent/carer informs the nursery by 9.30 am on the day on which the child was due to attend.
• If your child becomes ill whilst in our care, we may contact you and ask you to collect them as soon as possible.  
• Any prescription medication that your child requires must be clearly labelled and handed to a member of staff.  You will be asked to sign a medicine form each time a medicine is administered. 

Dropping off and collecting your child:

• Please notify us if your child is being collected by someone other than the parents/carers listed on this application form.  We have a password system in place to maximise security.
• Please undertake to provide the nursery with as much advance notice as is possible in the circumstances regarding any late collection of a child.